Privacy Policy

1. Introduction

Pamusika ("we," "our," or "us") operates the Pamusika mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Pamusika, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and display name
• Phone number
• Email address (optional)
• Profile photo (optional)
• Business or farm name (optional)

2.2 Listing & Transaction Data

When you use our marketplace, we collect:

• Product listings you create (descriptions, photos, prices)
• Transaction history and order details
• Reviews and ratings you provide or receive

2.3 Location Data

With your permission, we collect location information to:

• Show you nearby listings and sellers
• Help buyers find products in their area
• Facilitate delivery and pickup arrangements

You can disable location access in your device settings at any time.

2.4 Communications

We collect messages sent through our in-app chat system to:

• Facilitate communication between buyers and sellers
• Provide customer support
• Investigate disputes when necessary

2.5 AI Assistant Interactions

If you use our AI-powered assistant (via app or messaging platforms), we process:

• Your questions and commands
• Listing searches and preferences
• Conversation history for context

2.6 Device & Usage Data

We automatically collect:

• Device type and operating system
• App version and crash reports
• Usage patterns and feature interactions
• IP address and general location (country/region)

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Process transactions and send related notifications
• Connect buyers with sellers in their area
• Improve and personalize your experience
• Communicate with you about updates, features, and support
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

4.1 Other Users

Your public profile, listings, and reviews are visible to other users. Contact information is shared only when you engage in a transaction.

4.2 Service Providers

We work with third-party services for hosting, analytics, payment processing, and communications. These providers are bound by confidentiality agreements.

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect the rights, property, or safety of Pamusika, our users, or others.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Withdraw Consent: Opt out of marketing communications

To exercise these rights, contact us at support@pamusika.app

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and fraud prevention for a reasonable period.

8. Children's Privacy

Pamusika is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.

9. International Users

Pamusika is based in Zimbabwe and primarily serves users in Zimbabwe and the Southern African region. By using our Service, you consent to the transfer and processing of your information in Zimbabwe and other countries where we operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: