Terms of Service — Pamusika

1. Acceptance of Terms

Welcome to Pamusika! By accessing or using the Pamusika mobile application, website, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and Pamusika ("we," "our," or "us"). We may update these Terms from time to time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

Pamusika is an agricultural marketplace platform that connects farmers, producers, and agricultural sellers ("Sellers") with buyers ("Buyers") in Zimbabwe and the surrounding region. Our Service includes:

A mobile application for listing and browsing agricultural products
In-app messaging between Buyers and Sellers
An AI-powered assistant ("Mupfuyi") for search and support
Location-based discovery of nearby products and sellers
Reviews and ratings system

Important: Pamusika is a marketplace platform that facilitates connections between Buyers and Sellers. We are not a party to transactions between users and do not guarantee the quality, safety, or legality of items listed.

3. Eligibility

To use Pamusika, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Not be prohibited from using the Service under applicable laws
Provide accurate and complete registration information

4. User Accounts

4.1 Account Creation

You must create an account to access most features of the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Account Security

You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason at our discretion.

5. Seller Terms

If you list products on Pamusika, you agree to:

Provide accurate descriptions, photos, and pricing for your products
Only list products you have the legal right to sell
Comply with all applicable laws regarding food safety, agriculture, and commerce
Respond to buyer inquiries in a timely manner
Honor agreed-upon prices and terms with buyers
Not engage in price manipulation or deceptive practices

5.1 Prohibited Items

You may not list:

Illegal or controlled substances
Stolen or counterfeit goods
Products that infringe on intellectual property rights
Hazardous or unsafe items
Any non-agricultural products without prior approval

6. Buyer Terms

If you purchase products through Pamusika, you agree to:

Provide accurate contact and delivery information
Complete transactions in good faith
Inspect products upon receipt and report issues promptly
Communicate respectfully with sellers
Pay agreed-upon prices and not engage in fraudulent chargebacks

7. Transactions & Payments

Pamusika facilitates connections between Buyers and Sellers but is not responsible for the actual transactions between parties. Users are responsible for:

Agreeing on payment terms and methods
Arranging delivery or pickup
Resolving disputes directly when possible

We recommend using secure payment methods and meeting in safe, public locations for transactions when possible.

8. Advertising on Pamusika

Businesses can buy sponsored placements ("Ads") through pamusika.app/advertise. Ads may appear in the Pamusika app, on pamusika.app and, for packages that include it, on our Facebook page and Telegram channel. We decide where, in what position and how often an Ad is shown. These terms apply to every Ad request in addition to the rest of this agreement.

8.1 Review and Approval

Every Ad is reviewed by Pamusika before it is published. Submitting a request does not guarantee publication. We aim to review requests within one business day and will tell you the outcome using the contact details you gave us. We may ask you to change an Ad before approving it, and you can edit a declined Ad and resubmit it at no extra cost.

8.2 Payment

No payment is requested until an Ad has been approved. Once approved you can pay by EcoCash, OneMoney or bank card through Paynow, or by an offline method we agree with you directly. An approval is valid for 7 days; if payment has not been received by then the approval lapses and the Ad must be submitted again. The price shown when you submit covers the full run described in the package you chose.

8.3 Refunds

Once an Ad is live it cannot be cancelled for a refund. If an Ad is not shown for part of its paid run because of a fault on our side, our remedy is to extend the run by the time lost; we do not give cash refunds. If we decline or withdraw an Ad before it goes live you will not be charged for it, and anything you have already paid for that Ad will be refunded.

8.4 Content Standards

You confirm that:

You have the right to advertise the business, products and services in the Ad
The Ad is accurate, lawful and not misleading, and is relevant to farmers and buyers in Zimbabwe
The Ad does not promote prohibited items (see section 5.1) or any illegal activity
The images and text you provide do not infringe anyone else's rights
Any link in the Ad goes to a page you control that matches what the Ad says

8.5 Our Right to Decline or Remove Ads

We may decline any Ad request for any reason. We may also pause or remove a live Ad at any time where we reasonably believe it breaches these Terms or the law, harms the trust of the Pamusika community, or where we receive credible complaints about the advertiser. Where an Ad is removed for one of these reasons no refund is due for the remaining run.

8.6 Reach and Reporting

Audience, view and reach figures shown on pamusika.app, in the app or in our messages are indicative estimates based on recent activity, not guarantees. The impression and click counts on your tracking page are our own measurements and may differ from third-party tools. We do not guarantee any particular number of views, enquiries or sales from an Ad.

9. User Conduct

You agree not to:

Violate any applicable laws or regulations
Harass, threaten, or abuse other users
Post false, misleading, or defamatory content
Attempt to circumvent platform fees or security measures
Use automated systems to access the Service without permission
Interfere with the proper functioning of the Service
Collect user information without consent
Use the platform for spam or unauthorized advertising

10. AI Assistant (Mupfuyi)

Our AI-powered assistant, Mupfuyi, is provided to help you search for products, get information, and navigate the platform. By using Mupfuyi, you understand that:

AI responses are generated automatically and may not always be accurate
Mupfuyi does not provide professional agricultural, legal, or financial advice
Your interactions with Mupfuyi may be logged for service improvement
You should verify important information independently

11. Intellectual Property

11.1 Our Property

The Pamusika name, logo, app design, and all related trademarks, copyrights, and intellectual property are owned by us. You may not use our branding without written permission.

11.2 Your Content

You retain ownership of content you post (listings, photos, reviews). By posting content, you grant us a non-exclusive, royalty-free license to use, display, and distribute that content in connection with the Service.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.We do not guarantee:

The quality, safety, or legality of listed products
The accuracy of listings or user information
That transactions will be completed successfully
Uninterrupted or error-free service availability

13. Limitation of Liability

To the maximum extent permitted by law, Pamusika shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, arising from your use of the Service or transactions with other users.

14. Indemnification

You agree to indemnify and hold harmless Pamusika, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

15. Dispute Resolution

For disputes between users, we encourage direct communication and resolution. Pamusika may, at its discretion, assist in mediating disputes but is not obligated to do so.

For disputes with Pamusika, these Terms shall be governed by the laws of Zimbabwe. Any legal proceedings shall be conducted in the courts of Zimbabwe.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through the app or by email. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

17. Contact Us

If you have questions about these Terms of Service, contact us:

Email: support@pamusika.app

Website: pamusika.app